1. How FinBuddy Delivers Its Services

FinBuddy does not sell or ship physical products. All services accessed through finbuddy.co.za — including credit reports, financial wellness tools, and referrals to BuddyCentral Group companies or external partners — are delivered digitally, in one or more of the following ways:

1.1       Immediately online, via your FinBuddy account or the relevant partner portal, once your request is submitted and any required verification is complete;

1.2       By email, to the address you provide when registering or submitting a request;

1.3       By a FinBuddy consultant or partner contacting you telephonically or electronically to progress your application (for example, for a loan, insurance policy, or debt review).

 

2. Delivery Timeframes

Digital tools and reports (such as a credit report and score) are typically available within 1 business day of a successful request. Where your request is referred to a BuddyCentral Group company or external partner for further processing (for example, a loan or insurance application), delivery timeframes are set out in that provider’s own terms and may depend on additional verification, underwriting, or documentation.

 

3. Delays

FinBuddy will make reasonable efforts to notify you of any significant delay in delivering a requested service and, where the delay is caused by a partner or third party, will direct you to that party for a status update.